Refund policy

Effective Date: July 28, 2026

At Ghumar Jewelry, we are committed to delivering exceptional craftsmanship and a luxurious shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 7 days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, certificates, tags, and accessories.
  • Not show signs of damage, alteration, or misuse, unless the item arrived damaged or defective.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Custom or bespoke jewelry.
  • Personalized or engraved items.
  • Made-to-order jewelry.
  • Gift cards.
  • Items marked as Final Sale.

3. How to Start a Return

To request a return, please contact our Customer Support or submit a return request through your customer account before sending your item.

Please include:

  • Your Order Number.
  • Your Full Name.
  • The reason for the return.
  • Photos of the item if it is damaged or defective.

Our support team will review your request and provide return instructions once the return has been approved.

4. Return Shipping

  • For defective, damaged, or incorrect items, Ghumar Jewelry will provide or cover the cost of return shipping after the return request has been reviewed and approved.
  • For returns due to a change of mind, the customer is responsible for the return shipping costs.
  • Customers should use a trackable shipping service when returning items at their own expense.
  • Ghumar Jewelry is not responsible for unauthorized returns or returns that are lost in transit when the customer is responsible for the return shipping.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

For defective or damaged items, customers are required to provide clear photographs before the return can be approved. Please provide photographs of:

  • The defective or damaged product.
  • The product packaging.
  • The shipping label on the package.

Our team will review the submitted photos and may request additional information if necessary. Once the issue has been verified and the return is approved, Ghumar Jewelry will provide or cover the return shipping cost.

Depending on the circumstances and product availability, we may offer a replacement, repair, or refund at no additional cost to the customer.

6. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within 7 days of delivery, provided the item meets our return eligibility requirements.

  • The customer is responsible for the return shipping cost.
  • The item must be unused, unworn, and in its original condition.
  • All original packaging, certificates, tags, and accessories must be included.
  • The item must not show signs of wear, damage, alteration, or misuse.

7. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

  • Approved refunds will be issued to your original payment method.
  • Refund processing times may vary depending on your payment provider.
  • Original shipping charges are generally non-refundable unless required by law or due to our error.
  • For approved change-of-mind returns, the customer is responsible for the return shipping cost.

8. Exchanges

We offer exchanges for eligible items, subject to product availability.

Customized, engraved, bespoke, and made-to-order jewelry cannot be exchanged once production has begun.

9. Order Cancellations

  • Orders may be canceled before they have entered processing or production.
  • Custom, personalized, or made-to-order jewelry cannot be canceled once production has started.
  • Once an order has been shipped, it cannot be canceled and must follow our return policy.

10. Missing Packages

If your package appears to be lost or delayed, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

11. International Orders

International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country. These charges are non-refundable.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Ghumar Jewelry

Address:
Welwood Road,
Frisco, TX 75033

Phone:
+1 (860) 560-6123

Email:
style@ghumarjewelry.com

By placing an order with Ghumar Jewelry, you acknowledge that you have read and understood this Return & Refund Policy.